Return & Refund Info | Hawaii Vivid Watercolors

Shipping + Return Info

SHIPPING INFO

Print-on-demand (POD) services are used to custom print the giclée prints and art merch.
Items are shipped directly from printer to you.
If you have ordered different items, they may be printed by different companies and may be sent separately with varying shipping times.
Shipping cost for more than one of the exact item are often minimal, so feel free to order away!
Giclée prints are shipped flat.

Shipping to Hawaii and Alaska

Items shipped to Hawaii and Alaska may take an additional 7-10 business days. This is dependent on the shipping method (FedEx, UPS, etc.) and speed of shipping (Ground, Standard, Express, etc.). When you are checking out is where you can see shipping times.

The Holidays

Order NOW to avoid the holiday rush!

RETURN INFO

We are very sorry that the item(s) you ordered are not to your satisfaction!

Please let us know your reason for the return so that we may improve on our end.

1. The return window is 30 days.

2. First, please email:

aloha@HawaiiVividWatercolors.com to begin the return process and include your phone number.

3. item(s) must be unused and in the same condition as received.

4. item(s) must be in the original packaging.

5. We will let you know when to send the item(s) to us.

Please do not send before we have given you the green light.

6. Once we receive your item(s), we will contact you regarding next steps

IF ITEM(S) ARE RECEIVED DAMAGED

Please send an email to:

aloha@HawaiiVividWatercolors.com to begin the return process and be sure to include your phone number.

We will let you know when to send the item(s) to us.

Please do not send before we have given you the green light.

Here is the address to send return items after you've been approved:

Hawaii Vivid Watercolors

147 Ross Street

San Rafael, CA 94901.

You will be covering the shipping cost for the returned item(s)...unless items were received damaged. In this case we will, of course, waive the return shipping cost.

Be sure to save your tracking number.

Mahalo nui loa for your support!! 🌺